Authorized Avaya Dealer

 Avaya is a leading provider of communications systems and software for enterprises, including businesses, government agencies and other organizations. We offer voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services.

perm_phone_msg
Unified Voice

Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

data_usage
Analytics

Get customer and team analytics like you’ve never had before. We offer real-time and historical end-to-end insights into the customer journey. Make highly-informed decisions which result in better business outcomes and results.

change_history
Multi Channel

Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—of their choice, at any moment. Preserve context throughout their journeys by capturing all interaction data.





lol
Customer Engagement

Personalize every step and possibility of customer interactions with your company. Address channels, customer routing, resource matching and data captures with every detail. Get real-time, fully meshed insights into what’s going on with your customers. That is what you can expect with Avaya Products and Solutions from TDNYC.





Unified Communications

The Avaya IP Office Solution lets you personalize every step and possibility of customer interactions with your company. This purpose-built single omnichannel solution gives you complete integration and management of your traditional phone and digital channels.

lol




lol
Customer Experience Mangement

Transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context.





Sign up for a free demo

A solution specialist will contact you for an interactive demo of the key features and benefits of technology solutions from TDNYC.