December 16, 2014

Avaya and Google Collaboration Brings New Flexibility to the Contact Center

via The Avaya Blog

Today, Avaya and Google are proud to announce Avaya Agent for Chrome, a Chromebook application designed for flexible contact centers.

How it Works

Avaya Agent for Chrome is a WebRTC-enabled interface that allows customer service agents to access Avaya’s leading contact center agent desktop through Chrome devices.
There’s no native software to download. Getting a new agent provisioned takes minutes, not days. The application connects to Avaya systems securely–either on premise or in the cloud–meaning customer service agents don’t have to physically sit in the same building anymore, nor do they have to install applications on home computers when working remotely.

Avaya Agent for Chrome is currently available in three major configurations:

  • For customer service agents working in a contact center, with an Avaya phone
  • For customer service agents working remotely, using their own landline phone
  • For customer service agents working remotely who want to take calls directly through their Chromebook

If you would like to have Tele-Dynamics integrate Avaya and Google into your Contact Center Solution please contact us at sales@tdnyc.com.





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