Your organization deserves the best phone system your budget can buy.
When there’s little room in your budget for phone system updates or new solution integrations, you may be tempted to make your outdated system work. However, your customers won’t appreciate a substandard connection. Today, businesses can choose from a range of effective, modern systems without breaking the bank.
POTS vs. Digital Systems
POTS – or plain old telephone service – is an actual acronym used in the phone system industry. Exactly what it sounds like, a POTS uses telephone lines strung between poles – the system businesses have used for decades. While POTS has served us well over the years, many nonprofits are switching to digital systems. Any sizable organization today is likely to prefer a digital phone system to POTS because they allow for greater flexibility and more advanced features.
POTS lines are relatively straightforward, and still present a viable option for small businesses or those with a small budget. Many digital phone systems require a traditional POTS to operate. However, a number of inexpensive digital phone systems present the perfect opportunity for businesses to update their technology on a budget. Weigh the pros and cons of POTS with newer digital systems to decide which is right for your company.
Voice Over Internet Protocol (VoIP)
VoIP solutions are the latest digital phone systems taking over the business world. Nonprofits and startups choose VoIP solutions for a cost-effective yet innovative solution for phone communication. VoIP requires a digital connection and an Internet connection, but provides many benefits for the investment. Ask yourself how many phone lines you need. Many organizations can reduce the number of lines they currently use with VoIP, since this system enables a single phone number to handle several outgoing calls at the same time.
Virtual Private Branch Exchange (PBX)
Traditional phone lines coordinate through a PBX that routes calls and manages voicemails on different extensions. Virtual PBX replaces mounted box systems with software that provides the same functionality. There are lower end virtual PBX software applications that act as virtual receptionists and connect extensions. This would be ideal for a small business with little room in the budget. Your other option is to invest in a virtual PBX package offered by digital service companies. These packages give you better functionality and special features.
Many VoIP solutions allow you to use the PBX phone numbers you already have, minimizing the impact of integration. You can keep your local numbers and add new extensions with the area code of your choice. A digital line offers much more flexibility and scalability for your company. Many VoIP users enjoy cost savings when they switch to VoIP, as long as they stay on top of “hidden” fees such as disconnect fees and exceeding pre-set limits.