Voice over Internet Protocol (VoIP) has revolutionized the way people connect.
VoIP offers numerous benefits over traditional phone services, including lower rates and increased functionality. Although this technology isn’t exactly new, many people still don’t know the most important things about VoIP.
#1: Fewer Phone Lines
VoIP enables one single phone number to handle several outgoing calls at the same time. This translates to paying for fewer phone lines. Make sure your call plan matches your needs.
#2: Same PBX
Many VoIP solutions allow you to take your existing private branch exchange (PBX) phone numbers with you, minimizing the difficulties of the transition. This gives you the advantage of keeping a local phone number or buying new numbers with the same area code.
#3: Location Matters
VoIP enables users to access the network from a variety of mobile platforms, giving employees more freedom of communication. However, where your employees make phone calls now and where your ideal location would be matters when it comes to choosing your hardware.
#4: VoIP Takes Time
VoIP solutions offer advantages, but they take time to adopt and maintain. Monitor your quality of service, analyze traffic patterns, and resolve any problems for an optimized experience. Have a system in place for VoIP management, and give IT staff additional training if necessary.
#5: Managed vs. Hosted
VoIP solutions can be hosted or managed. Hosted solutions are cost-effective, require less oversight, and are ideal for smaller businesses, while managed solutions make the most sense for companies that can invest in hardware and a large IT team. You can also choose a hybrid of the two.
#6: Cloud Utilization
VoIP and the cloud can work together for remote server capabilities. When you utilize the cloud with a VoIP solution, the servers hosting your network aren’t limited to just one network. Private and public clouds are available for VoIP solutions.
#7: New Hardware
VoIP systems frequently require investing in new hardware. You might need to purchase IP phones, accessories, headsets, routers, adapters, gateways, and IP cameras depending on your current system.
#8: Costs of Quality
The quality of your VoIP solution largely depends on your Internet connection. Determine the type of speed and quality you need and weigh them against the costs of more server space.
#9: Blackout? No Problem
Traditional phone systems work during power outages, while VoIP solutions do not. However, quality VoIP providers have plans in place for power outages so you can continue telecommunications despite a blackout.
#10: Optimal Collaboration
VoIP solutions can integrate seamlessly with your existing software applications. This means your customer relationship management programs can automatically record data during a VoIP call.
#11: More Features
VoIP offers several different features depending on your business’s needs. Determine if you need call screening, auto attendant, conferencing, call forwarding, instant messaging, mobile applications, and more.
#12: You Can Fax
Many people don’t realize a VoIP system can connect to the fax machine with the right provider. VoIP is notoriously incompatible with fax machines unless your provider utilizes the correct devices and adapters.
Your business can flourish after the integration of a custom VoIP solution. Know all the facts about this technology before you buy.