September 21, 2016

Since 1995, Voice over Internet Protocol (VoIP) has grown in popularity as one of the most efficient means of telephone communication available to businesses.

VoIP offers greater flexibility, cost efficiency, and customer service capabilities than traditional phone systems. However, one of the biggest drawbacks of VoIP is the potential loss of service during a power outage or Internet failure.

Traditional phone systems don’t require the Internet to operate, and thus are still usable during a blackout. VoIP solutions, on the other hand, depend entirely on the Internet. Luckily, there are ways to keep your VoIP solution from crashing or even experiencing a hitch during a power outage.

Choose Built-In Redundancy

The best VoIP providers have a plan in place for Internet outages, enabling you to continue unbroken communication with clients despite a lack of Internet. When you choose a VoIP system, you have many different features to choose from. One of the most important features is call continuity and built-in system redundancy. These features automatically forward incoming calls to a mobile phone line of your choice if your Internet crashes, allowing you to continue business unscathed. You won’t miss any calls during the transition since it’s instantaneous.

Use an Alternate Internet Service Provider

Another way to ensure your VoIP solution operates despite a power outage is to use a backup or alternate Internet service provider (ISP). If you can’t afford any Internet downtime, choosing two ISPs can protect you from inconvenient Internet outages. Your second connection will kick in immediately, enabling employees to make VoIP calls while your first connection reboots. This solution will increase your Internet connection costs, but it can be worth it if you can’t afford to lose phone service.

Establish a Backup Connection

You can establish redundancy in your Internet connection by protecting your facilities from Internet-loss related to cable damage. Similar to how a redundant ISP protects you from an Internet outage, a backup private telephone network and Internet cable connection protects you from problems related to the cable itself. Only having a single point of connection puts you at risk of losing communication until you repair the cable. Having a backup prevents any such problems.

Don’t decide against VoIP because you’re afraid of losing the connection. Today’s providers have comprehensive solutions for this risk, so your business can make the switch with confidence.

Speak to an Expert

A solution specialist will contact you for an interactive demo of the key features and benefits of technology solutions from TDNYC.

    3 Ways to Keep Your VoIP Service from Going Down with the Internet is posted in: