Why Your Business Needs A Cloud PBX System

Phone systems have long been a critical part of daily business. And now the further we move into the digital age, the more businesses are using online phone systems such as Cloud PBX systems. In fact, most business information can now be found online, including phone numbers, addresses, and website information. So, to keep up with increasing demands, these systems took the place of traditional business phones. But what is Cloud PBX?

What Is Cloud PBX?

Cloud PBX stands for “Cloud-based Private Branch Exchange”. Think of it as an “online switchboard” automatically answering all calls, routing them to the right department or user extension. We will host your phone system on a “cloud server” rather than at your business. And they’re excellent for replacing expensive physical switchboards or other hardware required for the same purpose.

How Does A Cloud PBX Work?

In short, this system uses VoIP (Voice over Internet Protocol) technology to provide an online switchboard while offering advanced calling features without the need for expensive equipment.

What Are the Benefits of Cloud PBX?

Low cost is one of the greatest benefits of this system. A hosted PBX system is provided as a service so your business only requires VoIP-enabled desk phones. Thankfully, most standard business desk phones on the market are already VoIP enabled. Additionally, this system comes with an option to route all calls to employees’ smartphones. Lack of equipment required also means saving on installation and maintenance costs. Join domestic and international calls as long as needed without racking up added fees, too.

Having your phone management through this system offers incredible flexibility as well. Your business phones are configured to route to your or your employees’ smartphones which is excellent for quality customer service. You and your customers will no longer be tied to the desk phone at your business’s physical location.

Let’s break down a few more benefits of a Cloud PBX system:

  • Call Queues & Queue Management
  • Instant Messaging Services
  • Unlimited Calls (Domestic & International)
  • HD Voice & Audio
  • Voicemail-to-Email
  • Auto-Attendant
  • Video/Web Conferencing
  • And More!
Switch to a Cloud PBX System Today

Communication is the backbone of every business so reliability is a must. A traditional phone system using old copper cabling is often vulnerable to natural disasters and other factors that can create extended phone service outages. However, this system uses the internet so your connection is as strong as your internet connection. All of your information is stored in the cloud which means if there’s ever a service outage it is minimal to none due to a provider having several servers across various physical locations. In short, each of these servers has identical information so if one fails, another takes its place almost immediately.

Switch to a Cloud PBX System today starting with a consultation with TDNYC today.

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