What Are IT Managed Services?

Managed IT Services is simply a sophisticated name for a third-party or outsourced IT service for your company. IT management solutions are meant to oversee the day-to-day operations of your business’ network. We discuss below the many benefits of having a trusted partner handle your IT systems and how that partnership can be integral to the success of your business.

Access to Cost-Efficient IT Management Solutions

Let’s say, for instance, that on a federal business holiday, your entire system goes down. Unfortunately, no one is in your office to handle the situation because of the holiday, leaving your clients unable to access your products or services. Instead of calling on an in-house employee and paying them to travel to your business and fix it at a higher, holiday rate, IT managed services will already be hard at work. Your managed services partner can troubleshoot the issue from all angles while you and your employees spend the holiday with family and friends, stress free.

An in-house IT specialist might seem more convenient, but the level of attention to detail and around the clock coverage needed to keep you online can prove a prohibitive cost for little reward. In fact, according to recent research, “The average cost of downtime is $5,600 per minute,” according to a 2014 study by Gartner. The research firm is quick to point out, however, that this is just an average. “An Avaya report the same year found that averages ranged from $2,300 to $9,000 per minute depending on factors like company size and industry vertical.”

More Knowledge Means Communication Solutions

Since a managed IT service is outsourced, that means each IT expert was hired because they showed considerable IT skill. To get a job at a managed IT partner service, individuals need to be extremely capable and knowledgeable about a multitude of systems, software, and processes. If an IT expert at a managed service comes across a problem that exceeds their expertise, they can turn to one of several fellow IT professionals.

Allowing an in-house employee without this extensive knowledge to take a crack at the problem alone can take a great deal of time and may not even result in a solution. Instead, it’s better to rely on the expertise of an accredited group of third-party professionals. The standards of accreditation for such companies are rigorous, allowing them to maintain their reputation and competitive edge.

No Hidden Fees for Optimal Service

Across the board, experts in the IT field know the greatest benefit of outsourcing your company’s IT needs is saving costs. Outsourcing can save money, not just in not having to hire new full-time employees, but also in not having to increase current employees’ hours. This, of course, would be costly for the employer and may also decrease employee retention down the line. Outsourcing can improve productivity and efficiency, often resulting in a better product or service.

When you contract with your managed IT service, there are no surprises when it comes to price. A flat rate allows you to access only the services you need, and your contract will outline what you will pay and not a penny more. Having a contract in place not only protects you and your company from hidden fees and surprise charges, but it also makes bookkeeping for the managed IT service easy and stress-free. This way, your outsourced professionals can concentrate on keeping your system in proper working order.

Security and Peace of Mind

Once you hire a managed IT service, they are committed to your system’s safety and security. A breach in security or data leak reflects on their reputation as a company just as it does your own. Your managed service provider will make it their utmost goal to keep your system online and impenetrable to outside forces.

Call and Request a Quote Today

At TDNYC, we are committed to providing you with the best possible IT managed services available for your business. We are here to take on your heavy IT and communications solutions burdens, so you don’t have to shoulder these additional tasks on your own. No matter the size of your business, Tele-Dynamics has a solution for you. Call or contact us today to request a no-risk quote for your business and learn more about how you can access the best IT managed services in the area.