LOOKING FOR a Cloud Based PBX BUSINESS TELEPHONE SYSTEM?
If you’re researching Cloud Based VOIP for your company, you’ll find a dizzying array of options. TDNYC can help you sort through the options to help you select the perfect telephone system for your business. Let’s start by identifying a few important terms:
WHAT IS VOIP?
VoIP stands for Voice Over IP.
VoIP is a Telecommunications Technology that allows voice calls to be made over pre-existing Internet Network infrastructure. VoIP will convert your analog voice signal into a digital signal that supports real-time, two-way communication of conversations using Session Initiation Protocol (SIP).
Tele-Dynamics Cloud-Based PBX System implementations are based on the H.323 technology standard. VoIP offers a substantial cost savings over traditional PBX telephone systems, while offering a host of features traditional only found in Enterprise Telecommunications Solutions.
WHAT IS A PBX?
PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines.
Small business PBX telephone systems today are increasingly more sophisticated. Here’s a quick comparison of a conventional small business PBX system and a Unified Communications system that combines an Internet Protocol (IP) PBX and other features.
A Conventional Small Business PBX
Traditionally, a small business PBX (Private Branch Exchange) is a telephone switching system that manages incoming and outgoing calls for a company’s internal users. A PBX is connected to the public phone system and automatically routes incoming calls to specific extensions. It also shares and manages multiple lines. A typical small business PBX system includes external and internal phone lines; a computer server that manages call switching and routing; and a console for manual control.
IP-Based Small Business PBX
An IP PBX can do everything a traditional small business PBX can do and more. It performs the switching and connecting of Voice over IP as well as landline calls.
A conventional PBX requires two networks, one for data and another for voice. An IP PBX system runs on an IP data network, which saves costs and minimizes network management.
WHAT IS UNIFIED COMMUNICATION?
When you need to go beyond just a telephone system to a more integrated approach, Unified Communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.
In its broadest sense, UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol Television (IPTV) and digital signage Communications as they become an integrated part of the network communications deployment and may be directed as one-to-one communications or broadcast communications from one to many.
UC allows an individual to send a message on one medium, and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.
Learn More About Our Unified Communications Services and how we put business telephone systems in the cloud.
DATA MANUFACTURERS WE REPRESENT
Avaya PBX Solutions
Tele-Dynamics is an Authorized Avaya Dealer, servicing the New York City Metropolitan area for over 35 years. We specialize in all forms of Avaya communications, including Avaya IP Office, Avaya Aura® Call Center Elite, Avaya Live™ Connect, Avaya Scopia® XT Video Conferencing, Avaya Aura® Platform, and Avaya Flare® Experience. Contact Tele-Dynamics to learn how Avaya can help your business grow.
Toshiba PBX Solutions
Tele-Dynamics is an Authorized Toshiba Dealer, servicing the New York City Metropolitan area for over 35 years. We specialize in all forms of Toshiba communications, including Toshiba IP Edge, Toshiba Strata CIX, and Toshiba’s Contact Center Solutions. Contact one of Tele-Dynamics trained sale associates today to learn more about how Toshiba Telecommunications Phone Systems can help your business grow.
Tele-Dynamics Cloud PBX Services
Discover how much your business can save by hosting your PBX phone system in the cloud. Tele-Dynamics offers high-quality, Enterprise Class, VoIP phone system solutions for less than traditional on premise PBX Systems. Tele-Dynamics is one of the few telecommunication companies located in NYC that has senior-level technicians with expertise in the Business Class VoIP & Cloud Based IP PBX Systems.