May 11, 2017

Performance Eyewear Provider Fuels Growth and Customer Service with Avaya

 

Becoming the dominant force in sport protective and sun performance eyewear is no small task. But with NASA choosing Liberty Sport’s technology for its next moon mission, the Fairfield, NJ-based protective eyewear provider is poised for powerful growth.

 

CHALLENGES

• Integrate contact center with existing and future data storage and systems

• Generate detailed contact center reports

• Monitor calls during training

• Introduce systematic approach

• Accommodate future needs like IVR

 

VALUE CREATED

• $100,000 saved due to reporting

• Improved flexibility and resiliency for the contact center

• Comprehensive reports and snapshots for training and quality purposes

• Projected increase in sales revenue

• Optimized contact center shifts

• Better voice quality

 

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